CRM

The business value of GenAI in managing customer service and field service

Customer loyalty is critical for sustained business success. However, when service requests are not resolved promptly and accurately, organizations risk losing customer loyalty and business reputation. GenAI-powered Now Assist for Customer Service Management and Now Assist for Field Service Management can significantly enhance customer experiences, boost productivity in service delivery, and streamline end-to-end support processes


In this report, you'll discover the business value you can gain by exploring:

  • Industry analyst views of product capabilities
  • Expected outcomes for greater efficiency and customer outcomes
  • Customer success stories of transformational customer experiences and time savings
  • The power of AI agents to serve customers autonomously
  • Why ServiceNow Strategic Portfolio Management increases ROI
  • How ServiceNow Impact accelerates value

Don't miss this opportunity to learn how you can provide exceptional self-service opportunities for customers while empowering human agents and technicians to resolve cases faster—delivering unparalleled value to your organization.

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