The business value of GenAI in managing customer service and field service
Customer loyalty is critical for sustained business success. However, when service requests are not resolved promptly and accurately, organizations risk losing customer loyalty and business reputation. GenAI-powered Now Assist for Customer Service Management and Now Assist for Field Service Management can significantly enhance customer experiences, boost productivity in service delivery, and streamline end-to-end support processes
In this report, you'll discover the business value you can gain by exploring:
Don't miss this opportunity to learn how you can provide exceptional self-service opportunities for customers while empowering human agents and technicians to resolve cases faster—delivering unparalleled value to your organization.
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